Shipping policy

 

Last Updated: October 16, 2026

Shipping Destinations

Cloth Climb LLC currently ships to eligible addresses within the contiguous 48 states of the United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Free Shipping

We offer free shipping on all orders shipped to eligible addresses within the contiguous 48 states. No shipping fee is charged for eligible orders.

Order Processing Time

Orders are processed within 1–3 business days after the order is placed. Business days are Monday through Friday, excluding U.S. federal holidays.

Estimated Delivery Time

Estimated delivery is 5–10 business days after shipment. Delivery times are estimates and may vary due to carrier operations, weather, holidays, or other circumstances beyond our control.

Order Tracking

When tracking information is available, we will send it to the email address provided at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible at support@clothandclimb.com. We cannot guarantee address changes after an order has been processed or shipped.

Shipping Delays

If an unexpected inventory or supplier issue affects your order, we will contact you using the email address provided at checkout. If your shipment is delayed or you have questions about delivery, please contact support@clothandclimb.com.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact support@clothandclimb.com with your order number and a description of the issue. Photographs may help us assess the issue and determine the appropriate resolution.

Contact Information

Cloth Climb LLC
72465 Roetzel St Fortuna, MO 65034-1028 United States

Email: support@clothandclimb.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)