Shipping policy
CLOTH CLIMB LLC ships potted plants only, without the plant itself.
Shipping Area
We only ship to the 50 states and the District of Columbia. We do not ship to addresses outside the U.S. and do not offer freight forwarding services. Orders outside the U.S. will be cancelled and refunded.
P.O. Boxes for potted plants cannot be received at P.O. Boxes, military/fleet post office addresses, or remote areas with restricted shipping.
Free Shipping
Eligible orders within the U.S. receive free shipping. Shipping costs are included in the product price. “Free shipping” does not imply a minimum order amount. Oversized wall systems are still subject to prepaid shipping unless otherwise stated on the product page.
Deadline: 5:00 PM Central Time
The studio will process paid orders by 5:00 PM Central Time on weekdays. Orders paid at 4:59 PM Central Time on Tuesdays are processed on Tuesday of the same day. Orders paid at 5:01 PM Central Time will be processed Wednesday morning. No reviews are conducted on Saturdays, Sundays, and public holidays.
Packaging Time: 1 to 3 Business Days
After order approval, it takes 1 to 3 business days for staff to pick the vessels, inspect the glaze and glaze tanks, pack the corners, and hand the carton to the carrier. Packing time for a single tabletop terracotta pot is typically shorter. Packing time for multiple boxes of wall-mounted terracotta pots is typically longer.
Shipping Time: 5 to 10 Business Days
Once the carrier receives the carton, delivery within the United States typically takes 5 to 10 business days. Delivery times are longer for remote zip codes. Weather, peak season traffic congestion, and incorrect apartment numbers can affect estimated delivery times. A tracking link will be sent once the waybill is active.
Meaning of "Business Days" Here
Business days refer to Monday through Friday, excluding federal holidays as defined by the studio and the carrier. Packages shipped on Thursday are not considered "late" if shipped on Saturday. Weekend time is not included in packaging or shipping time.
Arrival Inspection
Please open the box before planting any plants. If the plants are damaged, please keep the packaging and take photos. Claims made after the box has been discarded will be difficult to process.
Refusal and Abandonment of Packages
If you refuse a package without prior written notice to the counter, or if the package is returned due to an incorrect address you provided, we will contact you. Reshipment may require new labels. If we are unable to contact you after reasonable efforts, we will refund the product price, but deduct the shipping cost we have already paid, as this cost is unrecoverable from the carrier.