Refund policy

Last Updated: October 16, 2026
At Cloth Climb LLC, we want our customers to be satisfied with their purchases. This policy explains our return, refund, and order cancellation procedures.
Return Eligibility
You may request a return within 30 days after your order is delivered.
To be eligible for a standard return, the item must be unused and in its original packaging. Items must be returned in a condition that allows us to verify their eligibility for a refund.
To start a return, email support@clothandclimb.com with your order number and the reason for your return.
Please contact us before sending any item back. We will provide return instructions and confirm the next steps.
Return Shipping Costs
Cloth Climb LLC pays all return shipping costs. Please contact us before shipping a return so that we can provide the appropriate return instructions.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please email support@clothandclimb.com with your order number and a description of the problem.
Please include photographs when possible so that we can assess the issue. We will review the information and work with you to determine an appropriate resolution.

Refund Processing

Once we receive your returned item and approve the return, we will process your refund within 5–10 business days.

Refunds will be issued to the original payment method whenever possible. After we process your refund, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

If you have not received your refund after the applicable processing time, please check with your payment provider. You may also contact us at support@clothandclimb.com for assistance.

Order Cancellations
Cancellation requests are accepted before an order has been shipped.
To request a cancellation, email support@clothandclimb.com as soon as possible and include your order number. Once an order has shipped, we cannot guarantee that the cancellation can be completed. In that case, please contact us to discuss the available options under this policy.
Exchanges
If you would like to exchange an item, please contact support@clothandclimb.com before returning it. We will explain the available options based on the item and its availability.
Contact Information
Cloth Climb LLC
72465 Roetzel St Fortuna, MO 65034-1028 United States
Email: support@clothandclimb.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)