Short answers to the questions the desk hears most often.
Do you ship for free?
Yes, to eligible street addresses in the fifty United States and the District of Columbia. Free shipping is built into the listed price. We do not currently ship to U.S. territories, most P.O. boxes (if the carrier cannot deliver a planter carton there), or any address outside the United States.
When does my order start moving?
The daily cutoff is 5:30 p.m. Central Time, Monday through Friday. An order placed before that cutoff on an open business day enters the same-cycle review. An order placed after 5:30 p.m. Central, or on a weekend or holiday, starts the next business morning. After review, the studio needs 1 to 3 business days to pick, inspect, and pack. Transit after handover is typically 5 to 10 business days.
Why is the window that wide?
Wall systems and floor urns do not ship like a paperback. Cartons are inspected, corners are protected, and a self-watering reservoir is checked so it is not cracked in the box. The 1–3 packing days and the 5–10 transit days are the honest range, not a padded marketing range.
Can I change the address after I pay?
Write to support@clothandclimb.com immediately. If the carton has not been labeled, we can usually redirect it. Once a label is purchased, the carrier treats the package as in motion. A change after that point is not guaranteed and may require the parcel to be returned and resent.
Are the self-watering planters ready to plant?
They arrive as vessels, not as planted gardens. Fill the reservoir according to the insert in the carton, use a potting mix suited to the plant, and do not block the overflow. We do not ship live plants.
What if the piece arrives cracked?
Photograph the carton, the inner wrap, and the break before you discard anything. Email support@clothandclimb.com within 48 hours of delivery. We will replace a studio- or carrier-damaged piece or refund it. Do not plant into a cracked reservoir.
How long does a refund take?
Once we approve a refund — and, where a return is required, once the piece is back and inspected — we issue the refund within 10 business days. Your bank may take additional days to post it.
Do you price-match another website?
No. Cloth Climb does not match a third-party listing of our vessels or of a lookalike.
Can I visit the studio?
There is no public showroom at the Fortuna address. The registered office receives mail and freight. Appointments are not offered as a retail service.
